Refund policy
Refund policy
Returns & Exchanges
We understand that shopping online can be tricky, so should you change your mind about a purchase you have made with us, you have the option of returning the item within 14 days of having received it. You can opt for an exchange or store credit.
Please note that the cost of delivery will not be refunded.
We will require the item to be unused, unwashed and in its original packaging for these returns.
To return an item, please email accounts@awsmith.com.au with your order number to let us know of your return, then post your items back (at your expense) to:
A.W. Smith & Sons
7-13 Roughead Street
Leongatha VIC 3953
Please note that any parcels returned to A.W. Smith & Sons are the responsibility of the customer until they are received by us. We recommend using a tracking service.